Shipping Notification for overseas order
Hello all plants person !! Thanks for visiting our store.
We always offer quality plants and swift shipping process.
- We use EMS and DHL as Carrier.
You can choice one of the both when you make order.
It can be different depending on country and situation which carrier is better or not available. If you can't get the information yourself, please leave me massage and then I'll check.
There may be an additional shipping fee sometimes when you use DHL. In that case, I"ll let you know excess amount.
- You can make request for extra quantity or other specific plants not listed on my page.
Please leave me massage or use 'request' function in the product page If you want.
After you make request, I'll check my stock and then give you reply available or not.
In some cases, i can prepare extra quantity or other requested plants but it can spent a few days.
- There is 3 step in shipping process
1. After you make an order and pay the cost, I'll gather plants and wait for qurantine approval from X-plant.
2. After I get quarantine approval, I'll uproot plants and dry them enough at least 3 days. It's necessary process for safe shipping.
3. When drying work is done, I'll get quarantine certificate and send plants with safe packaging.
This process spend a few days, normally a week.
※ If you need extra declaration in certificate such as disinfection, Please leave the request to X-plant or me.
- Sometimes, there may be a little change to plants
Our products are alive plants, so there may be some changes about some plants updated a long time ago.
But don't worry!! If i see drastic changes in their color and shape, I'll let you know and you can choice partial refund or replacement.
Thank you for reading all notice.
I'll always do my best to offer best plants and service.
If you need further information about shipping or plants, Please feel free to ask questions.
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