Document

INTRODUCTION

Hello.
This is Xplant. Xplant is the largest online plant shopping mall in Korea, in partnership with hundreds of farms. We are shipping plants to many countries around the world. (Asia/Europe/America, etc.)

– USA, Canada, Japan, Singapore, Thailand, Philippines, Russia, UK, Italy,Germany, France, Spain, Portugal, Switzerland, Brazil,etc.

Delivery(DHL) takes about 3-5 days(Asia) / 5-7days(US/Europe).
- Each country is slightly different, EMS takes a little longer than DHL

We promise to do our best that you receive the plants quickly and safely.

Caution

For safe orders, please purchase through Xplant. Personal orders (via social media, messenger) cannot guarantee reliable transactions.

Entire process

HOW TO ORDER

1. Check ‘Overseas Shipping’ on the plants list, which is

2. After order & payment, Xplant and sellers will take care of everything to ship your package.

3. You can check the tracking number and order details under SEARCH DETAILS OF ORDER.

Caution

Xplant only provides INVOICE and Phytosanitary Certificate. (at your option)

SHIPPING COST

Please check the shipping cost for each store as photo. (Red box)
Shipping cost and minimum purchase amount vary by store.
(Additional charges may apply depending on the volume and weight of the plants you purchased. If additional charges are required, the seller will attach the receipt.)

Desktop (PC)

Mobile (App)

PAYMENT METHODS

1. Cash transfer

Please use the following account information.

① Bank name - SHINHAN BANK
② Bank Address - 20, SEJONG-DAERO 9-GIL, JUNG-GU, SEOUL, SOUTH KOREA (post code : 04513)
③ Bank SWIFT CODE - SHBKKRSE
④ Bank account - 140-011-003169
⑤ Recipient Information - xplant / Room 1210-2, 12th floor, Building A, 167, Songpa-daero, Songpa-gu, Seoul, Republic of Korea (Post code : 05855) / +82-070-8658-2365

You can pay by cash transfer using the website below. (Wise)

https://wise.com

2. Card payment

We support Visa, Master, JCB, 中国银联.

Overseas cards can only be used with 3D security certification. (Prevention of the theft)
For the authentication methods, please contact the card issuer.

PHYTOSANITARY CERTIFICATE

If you need a phytosanitary certificate, please select ‘Necessary’ when ordering.

AFTER COMPLETING PAYMENT, SUBMIT THE PHYTOSANITARY CERTIFICATE FORM

1. MY PAGE - DETAILS OF ORDER and click to

Application for Quarantine Certificate

2. You can check the video on below. (How to apply for a Phytosanitary Certificate.)

★ For the countries below, you do not have to fill out the quarantine application form after ordering. (Xplant will handle this for you.)
-U.S. (Purchase qty up to 12 pieces), Japan, UK, Singapore, Germany, France

Caution

Phytosanitary is Free with an order over KRW 300,000 at each store.
But under KRW 300,000, certificate fee will be charged (KRW 20,000).

HOW TO APPLY

FOR A PHYTOSANITARY CERTIFICATE

REFUND POLICY

1.
The importer(customer) must accurately understand the plant import requirements of his/her country before placing an order. Please contact customs or plant quarantine station. (If your nation is USA, you can refer to this USDA manual. )

2.
If the package is returned/destroyed due to bugs, please send us the relevant documents for proof. In that case, you can get a refund. (except for other reasons arising in the importers' country)

3.
Due to the nature of overseas shipments of plants, we ask you to order after fully understanding below things.

① Refundable
- Dead
- Completely damaged or broken
② Non-refundable
- Some broken branches
- Fallen leaves
- Color change
- Over-growth

4.
If there is a problem, you must request a refund directly to the seller within 3 days of receipt.Please send the
1) photo,
2) name and item code of the plant,
3) and order number to the seller.

5.
If you request cancellation at the time of completion of quarantine and packaging for shipment, you will be refunded after excluding 5% of the product amount.