GUIDE FOR OVERSEAS CUSTOMERS
INTRODUCTION
Hello.
This is Xplant. Xplant is the largest online plant shopping mall in Korea, in partnership with hundreds of farms. We are shipping plants to many countries around the world. (Asia/Europe/America, etc.)
– USA, Canada, Japan, Singapore, Thailand, Philippines, Russia, UK, Italy,Germany, France, Spain, Portugal, Switzerland, Brazil,etc.
We promise to do our best that you receive the plants quickly and safely.
Caution
For safe orders, please purchase through Xplant. Personal orders (via social media, messenger) cannot guarantee reliable transactions.
Entire process
HOW TO ORDER
1. Check ‘Overseas Shipping’ on the plants list, which is     .
2. After order & payment, Xplant and sellers will take care of everything to ship your package.
3. You can check the tracking number and order details under SEARCH DETAILS OF ORDER.
Caution
Xplant only provides INVOICE and Phytosanitary Certificate. (at your option)
SHIPPING COST
Please check the shipping cost for each store as photo. (Red box)
Shipping cost and minimum purchase amount vary by store.
(Additional charges may apply depending on the volume and weight of the plants you purchased. If additional charges are required, the seller will attach the receipt.)
Desktop (PC)
Mobile (App)
PAYMENT METHODS
1. Cash transfer
Please use the following account information.
① Bank name - SHINHAN BANK
② Bank Address - 20, SEJONG-DAERO 9-GIL, JUNG-GU, SEOUL, SOUTH KOREA (post code : 04513)
③ Bank SWIFT CODE - SHBKKRSE
④ Bank account - 140-011-003169
⑤ Recipient Information - xplant / T8032 chungmin-ro 66 Songpa-gu Seoul, Korea / +82-070-8658-2365
You can pay by cash transfer using the website below. (Wise)
https://wise.com
2. Card payment
We support Visa, Master, JCB, 中国银联.
Overseas cards can only be used with 3D security certification. (Prevention of the theft)
For the authentication methods, please contact the card issuer.
3. PayPal
We support PayPal payments.
PHYTOSANITARY CERTIFICATE
If you need a phytosanitary certificate, please select ‘Necessary’ when ordering.
AFTER COMPLETING PAYMENT, SUBMIT THE PHYTOSANITARY CERTIFICATE FORM
1. MY PAGE - DETAILS OF ORDER and click to
Application for Quarantine Certificate
2. You can check the video on below. (How to apply for a Phytosanitary Certificate.)
Caution
Phytosanitary is Free with an order over KRW 300,000 at each store.
But under KRW 300,000, certificate fee will be charged (KRW 20,000).
HOW TO APPLY
FOR A PHYTOSANITARY CERTIFICATE
REFUND POLICY
1.
The importer(customer) must accurately understand the plant import requirements of his/her country before placing an order. Please contact customs or plant quarantine station. (If your nation is USA, you can refer to this USDA manual. )
2.
If the package is returned/destroyed due to bugs, please send us the relevant documents for proof. In that case, you can get a refund. (except for other reasons arising in the importers' country)
3.
Due to the nature of overseas shipments of plants, we ask you to order after fully understanding below things.
① Refundable
- Dead
- Completely damaged or broken
② Non-refundable
- Some broken branches
- Fallen leaves
- Color change
- Over-growth
4.
If there is a problem, you must request a refund directly to the seller within 3 days of receipt.Please send the
 1) photo,
2) name and item code of the plant,
3) and order number to the seller.
5.
If you request cancellation at the time of completion of quarantine and packaging for shipment, you will be refunded after excluding 5% of the product amount.