Register date : 2022-06-24 15:05:04
Modify date : 2023-02-10 12:51:03
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2023-02-09 |
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구매해주셔서 감사합니다. 택배로 가는 상품이다보니 흙 쏟아짐이나 꺾임이 발생할 수 있어서 최대한 꼼꼼하게 포장해서 보내드리고 있습니다. 좋은 상태로 잘 받아보셨다니 다행입니다. 앞으로도 고객님의 만족을 위해 더 노력하겠습니다 ^^ |
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Available time | (평) AM 9:00 ~ PM 6:00 |
(토) AM 9:00 ~ PM 4:00 | |
Info | Shipping date : |
Delivery company : 롯데택배 | |
Shipping cost | thekwild Shipping fee |
*For product and delivery inquiries, please contact the seller. (Please refer to the 'seller info' at the top right of the product page)
*On My Page - Order Histroy, you can check the delivery status and tracking number(waybill number) after clicking the each order number.
*You can check the shipping cost on the product details page by clicking the 'Shipping cost information'.
*If the deposit is not made within 2 days after placing an order, the store can cancel it and the order will be automatically canceled after 3 days.
1. The importer(customer) must accurately understand the plant import requirements of his/her country before placing an order. (Please contact customs or plant quarantine station)
(If your nation is USA, you can refer to this
USDA manual.)
2. Xplant is not responsible for any problems that arise after arrival in your country.
(Any problems arise at customs and quarantine station (tax, delay delivery, missing package) except bugs, soil)
3. Due to the nature of overseas shipments of plants, we ask you to order after fully understanding below things.
1) Refundable
- Dead
- Completely damaged or broken
2) Non-refundable
- Some broken branches
- Fallen leaves
- Color change
- Over-growth
4. If there is a problem, you must request a refund directly to the seller within 3 days of receipt.
Please send the 1) photo, 2) name and item code of the plant, and 3)order number to the
seller.
If the store does not respond or the problem cannot be resolved, please contact Xplant.
(Through the "Contact xplant" menu at the top right of the chat window)
5. In addition, if the parcel is returned/destroyed by customs or quarantine station, you must send us the official documents of the relevant institution. Refund processing is only possible if it is the seller's responsibility, such as soil, bugs, etc.