Register date : 2021-05-29 21:47:14
Modify date : 2023-10-02 03:52:58
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Question
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Available time | (평) AM 10:00 ~ PM 5:00 |
Info | Shipping date : 평일 12시00분까지 결제완료된 주문 당일발송 |
Delivery company : cj택배 | |
Shipping cost | juwon516 Shipping fee |
알림사항 | 오후 1시 30분 이후는 송장입력이 되지 않아도 주문취소 및 배송지 주소변경이 불가합니다. 이점 꼭 유념하시고 주문 부탁드립니다. |
*For product and delivery inquiries, please contact the seller. (Please refer to the 'seller info' at the top right of the product page)
*On My Page - Order Histroy, you can check the delivery status and tracking number(waybill number) after clicking the each order number.
*You can check the shipping cost on the product details page by clicking the 'Shipping cost information'.
*If the deposit is not made within 2 days after placing an order, the store can cancel it and the order will be automatically canceled after 3 days.
1. The importer(customer) must accurately understand the plant import requirements of his/her country before placing an order. (Please contact customs or plant quarantine station)
(If your nation is USA, you can refer to this
USDA manual.)
2. Xplant is not responsible for any problems that arise after arrival in your country.
(Any problems arise at customs and quarantine station (tax, delay delivery, missing package) except bugs, soil)
3. Due to the nature of overseas shipments of plants, we ask you to order after fully understanding below things.
1) Refundable
- Dead
- Completely damaged or broken
2) Non-refundable
- Some broken branches
- Fallen leaves
- Color change
- Over-growth
4. If there is a problem, you must request a refund directly to the seller within 3 days of receipt.
Please send the 1) photo, 2) name and item code of the plant, and 3)order number to the
seller.
If the store does not respond or the problem cannot be resolved, please contact Xplant.
(Through the "Contact xplant" menu at the top right of the chat window)
5. In addition, if the parcel is returned/destroyed by customs or quarantine station, you must send us the official documents of the relevant institution. Refund processing is only possible if it is the seller's responsibility, such as soil, bugs, etc.